FAQs

About the platform
What is Cookie Family Management and how does it help families manage their lives?

Cookie is a technology platform designed to help families organize and manage their households more efficiently. We provide a calendar management, a centralized, delegable to-do list, and centralized contacts, working like a CRM (Customer Relationship Management) for your family. Instead of making families start from scratch, we are pre-populating tasks, workflows, and lots more so that you just have to fill in the blank, as time allows. We will save your family countless hours spent on assembling data and equip you with the tools to manage less and free up that time for more quality family time.

Who is Cookie designed for (parents, kids, caregivers, etc.)?

Cookie has been built specifically with busy families in mind because we believe that families deserve the same level of technology infrastructure that companies have to support their businesses. We recognize at Cookie that no family is cookie cutter and have built our infrastructure for your family to have that flexibility. We have made it easy to permission access to your kids schedules for childcare to easily view your schedules. You can share as much or as little as you would like, based on your level of trust. Most importantly, you can seamlessly make a childcare change, quickly porting out the old nanny and the new one in one click of a button.

How is this different from other family planning or communication apps?

There are many other tools available in the market that address one component of what we are solving with Cookie; however, there is nothing that approaches your family in a comprehensive manner. Cookie is built by a working mom who has managed all the chaos while having a demanding career. Our goal is to anticipate as many of your needs as possible and make Cookie your centralized repository for truth for what’s happening in your family. Gone are the days of countless back and forth texts to answer one simple question that can be stored in one place for the whole family to access. Our integrated approach makes us unique, along with our dedicated Cookie Kids app, encouraging and teaching your kids to learn how to run a household while owning their part.

Can I use Cookie for multi-household families or co-parenting?

Yes, if you have a more complex structure to your family, we would recommend adding co-parents/grandparents as part of your support team. This will enable you to start by allowing those most important to your family to have real-time access to information related to the kids. If grandma and grandpa want to stop by the next soccer game, you don’t have to text back and forth all the details. They can easily view the event, and any relevant updates, through the Cookie mobile app.

Is Cookie available internationally?

Our focus is first on North America and plan to expand our reach over time. Since every country has different standards as it relates to privacy, we want to make sure we are thoughtfully making those decisions to expand.

Features and Functionality
Can I assign and track chores or responsibilities?

Yes! Cookie has robust task tracking and assignment capabilities to make running your familiy's day-to-day easier than it's ever been.

Can I integrate my Google/Apple calendar?

We integrate with Google calendar today, and are exploring integrations with other platforms like Apple calendar.

Future Plans and Feedback
How can I suggest a new feature?

We are listening and want to make sure that we are building Cookie to best serve our families. In both the web and mobile versions of the application, there is a Feedback form. If you find a bug, feel free to submit it there or you can also send us suggestions for what you’d like to see in the app. We are working to constantly improve Cookie to meet the needs of your family.

How often do you release updates?

We will be releasing updates regularly that will be pushed out through the Google Play and Apple stores. These updates will include bug fixes as well as push out new capabilities that you will be the first to pilot.

Where can I follow product news and updates?

If you’re not quiet yet ready to join the Cookie Family, you can subscribe to our newsletter where we will be sharing relevant updates on the platform and features that we will be adding.

Getting Started
How do I create an account and set up my family?

You can create an account here (link to sign-up page) where you can choose to log in through Google or create a standalone account.

Who should be a member of your Cookie Family?

We think that your Cookie Family should include anyone who is considered critical infrastructure for your family. For some families, that includes co-parents, grandparents, a nanny, and/or a housekeeper. For others, that may just be your immediate family. Cookie has been built to accommodate your family, regardless of the complexity.

How do I invite family members to join?

Members of your Cookie family can be directly invited to participate in your Cookie family via email when you set the member up as part of your Cookie family. For kids, there is a QR code that can be scanned to download the app on the kid’s device.

Can children or teens have their own accounts?

No, children under the age of 18 cannot have their own accounts. They must be associated with an adult’s account.

Do I need to download an app or can I use it from a web browser?

We have built Cookie to be accessible via web, a mobile app, and a dedicated kids app. We know that you need to have access when you’re on the go and Cookie was built for those busy families.

Integrations and Compatibility
Does Cookie work with smart home devices (like Alexa or Google Home)?

Cookie doesn’t work with Alexa or Google Home right now. If this is important to you, let us know in the Feedback module located in both the web and mobile app and we can evaluate this functionality with all the others that users are suggesting.

Can I connect it with my family’s existing apps (like Slack, WhatsApp, or Google Calendar)

We intergate with Google Calendar, to easily pull your calendar appointments into Cookie to one, central location. We do not integrate with Slack or WhatsApp today.

Is there an API for developers or third-party tools?

We have built a number of APIs already into Cookie. If you have specific needs for your family or your company, please feel free to reach out to us at support@mycookiefam.com and we can evaluate your request.

Pricing and Subscription
How do I change or cancel my subscription?

If you're not satisfied, you can cancel your subscription at any time at least 1 day before the monthly payment, if applicable, is due. If you have any questions about your subscription, you can always email support@mycookiefam.com.

Privacy and Security
Who can see my family’s information?

Only you can see your family's information. You can invite caregivers, family members, and your support circle to access your Cookie account as well so that everyone has what they need to fully participate in your Cookie family.

Technical Help
What devices or browsers are supported?

We support the most current versions of major browsers and devices, including Android, iOS, Chrome, Edge, and Safari.