Privacy Policy

Last Updated April 16, 2026

When you visit our website (www.mycookiefam.com) or any mobile applications, online licensed products, or other platforms (collectively, the “Website”) or use our services, you trust us with your data. COOKIE FAMILY MANAGEMENT (“COOKIE”) values your trust, and protecting your information is a high priority. COOKIE is committed to your privacy. This Privacy Policy explains what information COOKIE and its affiliates (collectively, “COOKIE” or “We”) collect, how information is collected, how we use that information, what information is shared with whom, and how COOKIE protects your information when you use our products and services (“Services”).

Please read this Privacy Policy carefully as it will inform you as to what we collect and how we use it.

1. When This Privacy Policy Applies

Our Privacy Policy applies to all the Services offered by COOKIE, and its affiliates, including Services offered on other sites, but excludes Services that have separate privacy policies that do not incorporate this Privacy Policy, and Services that you may receive as a result of your participation in a program that expressly supersedes this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include services, or other sites linked from our Services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our Services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

2. Information We Collect

The Personal information COOKIE collects varies based on the type of Services you use and the manner in which you access them. We do not sell any identifiable or sensitive information (“Personal Information”) about you at this time.  Depending on these factors, COOKIE may collect the following information about you:

The Personal Information COOKIE collects varies based on the type of Services you use and the manner in which you access them. Depending on these factors, COOKIE may collect the following information about you:

  1. Identifiers. Including name, email address, and phone number.
  2. Third-Party Information. Which possibly includes the information provided by a third party relating to a child, service provider, family member, and other individuals.
  3. Calendar Information.  To the extent it may relate to or identify an individual, we collect information you upload to the Services for tasks lists, calendar events, reminders, and other functionality.
  4. Inferred Household Data. We may collect information regarding your household structure, such as the number of users associated with a single device and the designated roles of those users.
  5. Precise Geolocation. With your consent, we collect precise location data to facilitate time zone synchronization and provide localized services.
  6. Usage Data. Including information on how you interact with our Services, such as the frequency of use, feature preferences, and system performance logs.
  7. Device Information and other Unique Identifiers. Including device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
  8. Communications and Interactions. When you send email, text message, call, or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications, and our responses.
  9. Commercial Information. Including records of products or services purchased, subscription status, and billing information.

3. How We Collect Information

We collect information in the following ways:

  • Information You Provide. When you email us, use our Website, or interact with our Services, you will provide us with some of the information referenced above.
  • Cookies and Identifiers. We use various technologies to collect and store information when you visit a COOKIE service, and this may include sending one or more cookies or identifiers to your device, pursuant to our Cookie Policy.
  • Tracking Pixels. Our Website may employ software technology called tracking pixels (a/k/a web beacons/web bugs/ clear gifs) that enable us to better manage the content on the Website by informing us what content is effective. Tracking pixels are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of visitors to a website. In contrast to cookies, which are stored on a user’s computer hard drive, tracking pixels are imbedded invisibly on website pages and are about the size of the period at the end of a sentence. We do not tie the information gathered by tracking pixels to your personally identifiable information.
  • Information You Provide. When you email us, use our Website, or interact with our Services, you will provide us with some of the information referenced above.
  • From Third Parties.  Some of our Services allow you to provide us with Personal Information relating to other parties, such as names, email addresses, or phone numbers of your family and friends (collectively, "Third-Party Data").  If you use any feature of the Services that allows you to communicate with other parties (such as to refer another other party to the Services or to communicate with them), either by submitting Third-Party Data to the Services or otherwise permitting the Services to automatically access Third-Party Data in your possession, you acknowledge, represent, and agree (a) that you have the authority of the relevant other party for us to access and use the relevant Third-Party Data, and (b) that you have notified these other parties and informed them how their information is collected and used by us to provide the Services. We reserve the right to identify you as the person who has made the referral in any messages that are sent to other parties. We use Third-Party Data to (a) contact such party using the Third-Party Data provides, and/or (b) provide you with an editable template message designed to facilitate communication between you and such party through the Services. We may also send reminders or related messages to you and to other parties on your behalf from time to time, as and where permitted by applicable law.

4. How We Use Information We Collect

  • To Provide Services To You. We use the information that we collect about you to provide, maintain, protect and improve the Services that COOKIE provides to you.
  • Analytics. We use analytics tools and other third-party technologies, such as Google Analytics, to collect non-personal information in the form of various usage and user metrics when you use our site. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and demographics, and other similar information.
  • To Improve Our Services. We use de-identified, anonymous information that we collect about you for statistical and analysis purposes to improve our products and services, and to provide statistical analysis.
  • Monitor the Services. We collect your Personal Information for monitoringpurposes to help us diagnose problems with our servers, administer andtroubleshoot the Services, calculate usage levels, analyze industry standards,and analyze transactions, trends, and statistics regarding the use of theServices.
  • Support Business Operations. We may use your Personal Information to support our internal and business operations, including marketing, security, and advertising.
  • Fulfill Other Purposes. We may use your Personal Information to fulfill: (a) any other purpose for which you provide it; (b) any legal or regulatory requirements and any of our internal policies; (c) other purposes disclosed at the time of collection; and (d) any other purpose with your consent.

5. What Information We Share & Third Parties

Except as otherwise described in this Privacy Policy, we do not sell, share, rent, or otherwise disclose your Personal Information that we collect from the Services to any third parties for monetary or other valuable consideration.  We may disclose your Personal Information as described below:

  • Subsidiaries and Affiliates. We may disclose Personal Information about you to our subsidiaries and affiliates.
  • Service Providers & Contractors. To help us provide the Services and run our business, your Personal Information may be shared with our service providers, contractors, and other third parties we use to support our business.
  • Marketing & Analytics Partners. We may share your personal information with entities that perform marketing, analytics or data aggregation services on our behalf.
  • In the Event of Merger, Sale, Divestitures, or Change of Control. We reserve the right to transfer personal information to a buyer or other successor in interest that acquires rights to that information as a result of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of Civaris or substantially all of its assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about you is among the assets transferred.
  • With Your Consent. We may share your information for other purposes pursuant to your consent or at your direction.
  • Other Disclosures. We may disclose your personal information if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) conform to legal requirements and comply with any court order, law, or legal process, including responding to any government, law enforcement, or regulatory request; (ii) fulfill the purpose for which you provide it; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to our, your, or third parties’ rights, property, or safety.

6. How We Protect Your Information

We take steps to secure data through administrative, technical, and physical safeguards designed to protect against the risk of accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Unfortunately, we cannot guarantee the security of information transmitted through the Internet, and where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential.

7. Do Not Track

Some browsers have a “Do Not Track” (“DNT”) feature that lets you tell websites and online services that you do not want to have your online activities tracked. Such browser features and industry standards are not uniform. As such, we do not monitor or respond to DNT browser requests. If a standard is adopted that we must follow in the future, then we will inform you about that practice in a revised version of this Privacy Policy.

8. Retention of Collected Information

Except as otherwise permitted or required by applicable law or regulatory requirements, we will retain all data collected through your use of our Services only for as long as we believe it is necessary to fulfill the purposes for which the data was collected (including for the purpose of meeting any legal, accounting or other reporting requirements or obligations).

9. International Transfer of Information

The Services are hosted in the United States. Please note your Personal Information will be transferred, processed, collected, use, accessed, and/or stored in the United States, a country and jurisdiction that may not have the same data protection laws or rights as the country in which you reside, and subject to U.S. laws. Please do not provide Personal Information to us if you do not want this information to be transferred or processed outside of your country, or if the laws in your country restrict such transfers. By using the Services, you consent to the transfer of your information to our facilities and the practices described in this Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that any user of the Service is under the age of 13, we will take appropriate steps to delete that individual’s personal information and restrict that individual from future access to the Services. If you are a parent or guardian and you learn that your children under 13 have provided us with personal information, please contact us at support@mycookiefam.com.

11. Changes to this Privacy Policy

If we change this Privacy Policy, we will post any privacy policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you an email and/or posting a notice in the Services, to the extent applicable and commercially reasonable. COOKIE reserves the right to modify this Privacy Policy at any time, so please review it frequently.

Last modified: April 16, 2026

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